Since we started the mail order side of the business, we have sent parcels to countries all over the world, from Europe to Australia! Some of our customers are kind enough to say nice things about us, and a few of their comments are shown below:

Having read a couple of articles about Period Features I had high expectations of the quality of goods and service from your company and I have not been disappointed. I was extremely pleased with the products I ordered and the speed with which they were sent - they arrived the day after I ordered them!. Tracey was then kind enough to find a couple of bolts for a door knocker that I already had, sent them in the post straight away and I received them this morning - all with no charge (and yes they do do the job Tracey)! What an exceptional company, very helpful staff and lovely goods. I have no hesitation in recommending you to all and sundry.

L. M.
Reading, Berkshire

I just wanted to send a quick message to say thank you so much for such a very quick and efficient service! I only placed my order the day before yesterday and it arrived today, beautifully packaged. It was a real treat to smell that carbolic soap! I was instantly transported back in time to my grandmother's house, it was wonderful... I would also like to say how beautiful your online shop is - it's a real pleasure to use. Thank you again for your very personal service - I can't wait to order again and I will definitely be recommending you to friends and family.

H. R.
Ilford, Essex

I received my parcel this morning, which was exquisitely wrapped. The service you offer is truly wonderful; it not only allows the public to continue to access wonderful period items to enhance their homes but cares enough to ensure the customer experience is given that personal touch. It is attention to detail like this that is distinctly lacking in the service from other mail order companies. I am extremely pleased and wish to convey a very big thank you. A big thank you to Susie also who I believed may have packed my parcel, it was wrapped beautifully - is she available to hire, say at Christmas time ?!

P. M.
London

You are running a business that is top flight. Your personal response on Sunday was fantastic – that response alone made me want to buy from you. And even though I waited a couple of days to see if any of the other places I queried had what I wanted, only one replied – with nothing like what I need. So this evening, I placed an order through your web page for the door bell pull. It's perfect. …Your personal service is wonderful. Keep up the good work!

R. L.
Fowey, Cornwall

Just a short note telling you how happy I am with my doorknobs, they are really beautiful; even the way they were packaged and presented was as well. I will certainly be recommending your company and website to my friends and family.

M. J.
Whitstable, Kent

I received my order this morning. I just wanted to let you know how pleased I am with the items. They are fantastic in terms of craftsmanship and the quality is superb. I will definitely be ordering from you again. Thanks once again!

J. B.
Ladywell Village, London

Thank you – such prompt service always and beautifully packaged and hand addressed – little things, big pleasures.

G. W.
Lancaster, Lancashire

This is just to let you know that I picked up my order today from the Post Office and I am absolutely delighted with the toilet roll holders – thank you very much. They go so well in our Victorian house; we had one in our old house and I lost hope of finding one again. I am sure I shall be ordering from you in the near future - excellent service and fab products!

R. W.
Frome, Somerset

“Chien Lunatique” sign arrived yesterday – absolutely delighted. Thank you also for keeping in touch through emails – it’s refreshing for a company to keep their customer so well informed as to order status. With many thanks once again for such brilliant customer service.

J. D.
Cullompton, Devon

Received my order today, am very impressed with speed of delivery. The items are exactly what was needed, I am delighted.

J. B.
Plymouth, Devon

My hooks arrived this morning and I just want to say how lovely they are. Your packaging reminded me of my parents, they used to keep a box of odds and ends of string and we were never allowed to throw away brown paper, it was all re-used for sending out parcels.

S. C.
Slough, Berkshire

I have just received the brass toilet roll holder that I ordered early this week. I would like to say thanks for the speedy service and that the quality of the product greatly exceeds my expectations. I do like being pleased every now and then.

G. W.
Shipley, West Yorkshire

I received my parcel this morning, which was beautifully wrapped and included my special delivery instructions. Your service was spectacular and a wonderful change from the normal mail order companies. I am very pleased – thank you very much.

K. V.
Guildford, Surrey

Just to say congratulations on a most efficient service. I ordered my boots on Wednesday & received them yesterday (Thursday), beautifully packaged - I really love brown paper parcels tied with string. I have searched the nation for a pair in my size and am quite delighted with them. Thanks very much!

T. B.
Helston, Cornwall

My EXTREMELY handsome enamel coffee pot and mug arrived this morning, safe and sound. Thank you very much for your prompt and friendly customer service. I'm sure I'll be ordering more goodies off you in the future.

L. D.
Frome, Somerset

A very satisfied customer! Received my last order the very next day - excellent service. I've ordered some more & look forward to receiving another beautifully wrapped brown paper parcel very soon. I'll be recommending Period Features to all my friends!

T.B.
Helston, Cornwall

I recently purchased some antique brass light switches & mounting blocks from you. They were delivered incredibly quickly, at very short notice and were beautifully packaged.

I just wanted to say a big thank you - they have now been installed in our newly-rewired, ex-Althorp estate cottage & look fantastic!! Thanks again for providing such a great & much-needed service!

Z. F.
Althorp, Northamptonshire

Just wanted to drop a line to say my roller towels, dish brush and carbolic soap arrived this morning. What a smell! Opening the box was like being punched in the face by the 1920s. Many thanks for your continuing attention to quality and customer service. Now, what excuse can I find for buying more of your stuff...?

L. D.
Frome, Somerset

On 3 March 2004, the homes journalist Alison Cork wrote about us in the Really Useful Column of the Evening Standard:

… I have discovered a wonderful shop specialising in period features. Based in Leek, Staffordshire, but offering a very swift mail order service, Period Features sells gorgeous period paraphernalia that is hard to find: door knobs, light pulls, escutcheons and even period electric flex…
…The shop offers both original and reproduction items, and has tracked down some of the last remaining makers of authentic repro products, such as letter boxes made by a foundry in the Midlands…